Repairs

In the event of non urgent repairs please contact the office, Monday to Friday between the hours of 9am and 5pm on 020 7498 3664 or email us at housing@careygardens.co.uk.

Out of Hours Service

PLEASE NOTE THIS SERVICE IS FOR EMERGENCIES ONLY.

In the event of loss of power, burst pipes,WC failure etc. Please call Wandsworth Patrol on 020 8871 7490.

In the event of leaking radiators, loss of heating and/or hot water please call;

Seaflame Heating Engineers
Tel: 0800 389 1475

Tenancy Repairs Information - Repairs and Maintenance

Click on the catagory below for further information.

Our responsibility
Your responsibility
Decoration
General services
Repairs
Right to repair
Reporting defects
Legal remedies


Repairs which are the council's responsibility

We are responsible for repairs to the structure and exterior of your home (excluding glazing) and we have to keep the installations in the property for gas, electricity and water supplies, heating and hot water, in good repair and working order. We are also responsible for drains, basins, sinks baths and toilets.

Repairs and decorations which are the tenant's resposibility

You are responsible for keeping your home clean and in good state of repair and decoration.  You are also responsible for renewing or replacing the following items, in so far as they are not the council's responsibility under condition 28:

- Broken windows
- Tap washers
- Sink and bath plugs
- Chains and pulls to WC cisterns
- Blocked wastes to sinks, baths and lavatory basins
- Damaged locks, lost keys, door furniture, knockers, letter boxes and gate catches
- Sash fasteners, casement fasteners and window stays
- All door and window keys - Fireplace tiles
- Any other small items and any damage due to negligence

We may carry out the repairs if you and your household are not able to do or arrange the work yourself because of the age, or a disability, or other special reasons.

Decoration

We will decorate the exterior of your home, exterior wood work and communal areas as necessary.  If our contractors damage your decorations during the course of any works, we will decorate or make good the damage caused and the existing standard of decoration.  This does not apply where the woks were necessary because you had breached your tenancy obligations. 

General services

We will take reasonable steps to keep all the lifts, communal lighting, entry-call. shared laundry facilities, communal aerials and domestic refuse facilities in repair.

Repairs

We will take reasonable steps to keep the communal areas in good repair, tidy and free of rubbish.

If you report a defect to us, we will take reasonable steps to put it right within a reasonable time.

For details of the council's Priority Repair Scheme, which gives response times for different types of repair, please contact the housing office.

Right to repair

Secure tenants
Your right to repair means that in certain circumstances, if we do not do certain urgent repairs in time, you can ask for another contractor to do the work.  If the second contractor does not do the work on time, you may be able to claim compensation. You should contact the housing office for more information about this.

Introductory and non-secure tenants
The right to repair scheme does not apply to you.

Reporting defects

You must let us know immediately of any defects in the property or the communal areas which need to be repaired.

Legal remedies

By law we must remedy any defects in the property, which could damage your health.  If you tell us about defects such as these, and we fail to remedy them, you have the right to apply to the courts for an order, forcing us to carry out our duties.