Insurance, consultation and compensation

Click on the catagory below for futher information.

Liability
Insurance
Consultation
Changes to your tenancy agreement
Information
Advice
Complaints

Liability for damage

If there is any claim for compensation by or against us because of damage or negligence, every effort will be made to resolve the matter as quickly as possible.

Insurance

We will insure the structure of the building against certain risks, together with our fixtures and fitting, but we are unable to insure your furniture and possessions. You should seek advice from an insurance broker or insurance company about the best insurance cover for your needs.

Consultation

Secure and introductory tenants
We will seek your views on housing management matters. Full details of our consultation arrangements are availabe from the housing office.

Non-secure tenants
You do not have the right to be consulted on housing management matters.

Changes in your tenancy conditions

Secure and introductory tenants
We will seek your views on any proposals for changing the conditions of your tenancy except for changes in the amount of the rent, water, sewerage and all other charges.

Non-secure tenants
You do not have the right to be consulted on any proposals for changes in your tenancy conditions. 

Access to information

Details of our policies for allocating housing and housing transfers are available from the housing office and The Hosuing Aid Centre at 17-27 Garratt Lane, London SW18 4AE.  You have the right to see your personal records in accordance with the Access to Personal Files (Housing) Regulations 1989.  You also have the right to see computerised information, in accordance with the Data Protection Acts, but we may charge a fee for this.

Where to go for advice

If you would like more information about your rights as a secure, non-secure or introductory tenant, you should contact the housing office or any of the following organisations:

-  the Housing Aid Centre at 17 - 27 Garratt Lane, London 
   SW18 4AE
-  Asolicitor or local law centre
-  Your local Citizens' Advice Bureau
-  The Wandworth  Interpreting Service
-  Your local councillor (details of how you can contact yourlocal councilor are available from the housing office, your 
    local library, or the Town Hall)
-  Your local residents' association

Complaints

If we don't meet our responsibilities under the tenancy conditions you can do the following:

-  Contact the housing office
-  Use our complaints procedure (details are available from the housing office)
-   Speak to your local councillor
-   Write to the local Ombudsman.  You can get details from:
 
The Secretary,
The commission for Local Government Administration in England, 
21 Queen Anne's Gate, 
London
SW1H 9BU

-  Take us to court (A list of advice agencies is given above).